Information for International Customers

We are pleased to offer international shopping through our partnership with ZenMarket, making it possible for customers in supported countries and regions to purchase products from vintagecarpet.

ZenMarket purchases the item on your behalf, receives it at its warehouse in Japan, and arranges international delivery to your destination.

Please refer to the following ZenMarket guides for detailed instructions.

The total amount may include the following costs:

ZenMarket offers several payment and international shipping methods, allowing you to select an option suited to your destination and requirements.

Fees, available services, and shipping conditions may change. Please confirm the latest information on the ZenMarket website before completing your purchase.

International online orders, payments, international shipping, customs procedures, and delivery are handled by ZenMarket.

As we cannot access your ZenMarket account or international shipment information, please contact ZenMarket directly regarding your order, product purchase request, payment, shipping, customs, or delivery.

ZenMarket provides customer support in 19 languages to assist customers worldwide.

Discover thousands of one-of-a-kind handwoven vintage and antique rugs at our showroom in Osaka, Japan.

At vintagecarpet, you can see the actual colors, textures, thickness, and character of each rug while comparing different sizes and designs in person.

Rugs listed on our online shop may be viewed at the showroom, subject to availability. As each rug is unique, we recommend contacting us before your visit if there are specific items you would like to see.

International visitors are kindly requested to contact vintagecarpet through our inquiry form before visiting.

Please let us know your preferred date and time in advance, and we will arrange for an English-speaking staff member to assist you during your visit.

Contacting us in advance allows us to:

• Arrange for an English-speaking staff member to assist you
• Confirm that the showroom is available at your preferred time
• Prepare the rugs you would like to see
• Answer questions related to your showroom visit
• Help make your visit comfortable and efficient

Messages in English regarding showroom visits are welcome.

Opening hours may occasionally change. Please contact us before traveling to the showroom, especially if you are visiting Osaka from overseas.

From Sakuranomiya Station

Approximately a 4-minute walk from Sakuranomiya Station on the JR Osaka Loop Line.

From Miyakojima Station

Approximately an 8-minute walk from Miyakojima Station on the Osaka Metro Tanimachi Line.

Please check the map on our website or your preferred map application for the exact location.

To help us prepare for your visit, please include the following information:

• Your name
• Your preferred date and arrival time
• The number of visitors
• The item numbers of the rugs you would like to see
• The approximate size, colors, or style you are looking for
• Your approximate budget, if applicable
• Any questions or special requests related to your visit

If you have not yet selected a specific rug, please tell us what kind of rug you are looking for. We can prepare several suitable options for you before your arrival.

Our collection includes a wide range of sizes, from small accent rugs and runners to large room-size carpets.

Because every vintage and antique rug is unique, its colors, texture, pile, shape, and signs of age are often best appreciated in person.

You are welcome to take your time comparing different pieces. Our staff can provide information about each rug’s origin, approximate age, materials, condition, design, and individual characteristics.

Rugs may be purchased during your visit, subject to availability.

Customers traveling within Japan may request delivery to a hotel, residence, or another address in Japan. Please discuss the delivery schedule and destination with our staff before purchasing.

Customers who require delivery outside Japan may purchase through ZenMarket. International shipping fees, ZenMarket service fees, payment fees, customs duties, import taxes, and other charges may apply separately.

Please ask our staff for more information during your visit.

Whether you are searching for a particular rug or would simply like to explore our collection, we would be pleased to welcome you to our Osaka showroom.

Please contact us in advance with your preferred date and time. We will prepare the rugs you are interested in and arrange for an English-speaking staff member to assist you.

We look forward to welcoming you to vintagecarpet.